Returns and exchanges are available if there is a defect in the product. To be eligible, please contact us within 14 days of receiving your order. Before you send a piece back, please contact us with a photo of your item and provide as much detail as possible about the issue. We will discuss your options before you ship it back to us. If there is a default in the product, the return cost is our responsibility. If you need a repair caused by wear or resize the return cost is your responsibility. We reserve the right to refuse any return/exchange if we believe the items are intentionally damaged or misused.
Your happiness is our priority! Please contact us with question immediately, provide a photo of your item and provide as much detail as possible about the issue. We will do our best to solve the problem.
SHIPPING & HANDLING:
All of our jewelry is custom made, so please expect a 1-2 weeks waiting time while we craft the item especially for you. Order will ship after two weeks, if in stock it can be shipped earlier.
We ship USPS Priority Mail with delivery confirmation/tracking and with included $50 insurance coverage at a flat rate of $5 USD.
Please ship to an address where your package may be received by someone you trust. We are not responsible for lost, missing, stolen, or damaged parcels.
If you suspect your package has gone missing or lost, we'll do our best to open a shipping claim. If you are local and would like to arrange pick up, select LOCAL PICKUP at checkout and we will email you to arrange a pick up at our home studio.
If you have any additional shipping inquiries or international shipping inquiries, please contact us at before placing your order. Please contact us to discuss your special needs.
We are also available for a personal showing either in the studio or online.